Refund and Return Policy

Refund and Return Policy
Last Updated: 31-12-2024

At freshluxebeauty we are committed to providing high-quality Beauty and Care, and Health and Fitness products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• You have 7 days from the date of delivery to request a return.
• Items must be unused, unopened, and in their original packaging.
• To initiate a return, please contact us at hamzabhatti0412@gmail.com with your order details and reason for return.
• Certain items, such as personal care products, cosmetics, supplements, and hygiene-related items, cannot be returned due to health and safety regulations.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7-14 business days.
• Shipping charges are non-refundable.
• If the product was defective or damaged upon arrival, we will issue a full refund including shipping costs.

3. Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at hamzabhatti0412@gmail.com.

4. Non-Returnable Items

• Personal care products, beauty tools, opened health supplements, and hygiene-related items cannot be returned for health and safety reasons.
• Sale or discounted items are final sale and not eligible for returns.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item.

6. Order Cancellations

• Orders can only be canceled within 12 hours of placement. Once processed, they cannot be canceled or modified.

For any questions regarding our Refund and Return Policy, please contact us at hamzabhatti0412@gmail.com.